Help Center

Frequently Asked Questions

Everything you need to know about memberships, refunds, content upgrades, the free sample, payments, downloads, and the Forge.AI catalog.

Membership

Refunds

Content Upgrades

Free Sample

Payments

Downloads

Catalog

Account & Support

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Frequently Asked Questions

Membership

What membership plans do you offer?

How do I sign up or manage my membership?

What happens if I cancel my membership?

Can I switch between plans?

Refunds

What is your refund policy?

How do I request a refund?

Are membership payments refundable?

What is not refundable?

Content Upgrades

What are content upgrades?

Who can buy content upgrades?

Where do I access my upgrades after purchase?

What license comes with an upgrade?

Free Sample

What is the free sample?

How do I claim the free sample?

Do I need a membership for the free sample?

Can I use the sample file commercially?

Payments

What payment methods do you accept?

Are prices in USD?

Is tax included in the price?

Is it safe to buy here?

Downloads

How do downloads unlock after purchase?

Can I download a product more than once?

What file formats are available?

What if my download fails or the file is corrupted?

Catalog

What kinds of products do you sell?

Are products created by AI?

Can I use these products commercially?

Do products get updated?

Account & Support

Do I need an account to buy?

Can I get a refund?

How do I contact support?