Refund policy
Straightforward terms for digital goods: 14 days to raise an issue, full refunds when a file is faulty or not as described.
Last updated: August 2026
14 days to request
You have 14 days from your purchase date to request a refund on any digital product or bundle.
Faulty or not as described
If a file is corrupted, incomplete, unusable, or materially different from its listing, we refund in full.
Change of mind
Because files are delivered instantly, change-of-mind requests are reviewed case by case — reach out and we'll be fair about it.
1. Scope
This policy covers every digital product, template pack, and bundle sold on Forge.AI. All purchases are one-time payments for downloadable files — there are no hidden recurring charges.
2. Eligibility
A refund is granted when the request is made within 14 days of purchase and the product is faulty, corrupted, incomplete, or materially different from what the listing described. Screenshots or a short description of the issue help us resolve it quickly.
3. What is not covered
We can't refund because a product was purchased by mistake after being fully downloaded and used, because you lack the software required to open a file (file formats are listed on each product page), or because a product doesn't fit a use case it never claimed to serve.
4. How to request a refund
Reply to your receipt email or contact support with your order ID (shown in My Purchases) and a one-line description of the problem. We aim to respond within two business days.
5. How refunds are issued
Approved refunds are returned to the original payment method through our payment processor. Banks typically post the credit within 5–10 business days. Once refunded, access to the associated download is revoked.
6. Faulty file replacements
If a download is broken, we'd rather fix it than lose you: we'll re-issue a working file first. If the replacement still doesn't work, the refund is automatic.
7. Chargebacks
Please contact us before opening a chargeback. Almost every issue is solved faster directly, and chargebacks freeze your account access while the bank investigates.
Need a refund or a replacement file?
Find your order ID in My Purchases, then reply to your receipt email.
Still have questions about payments or downloads? Read the FAQ.